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©2013 The Lanky Jeans Company Ltd.

All Rights Reserved

Terms & Conditions  |  Privacy  |  Your Security With Us  |  Returns  |  Contact Us
All Rights Reserved ©The Lanky Jeans Company Ltd. 2015
FREQUENTLY ASKED QUESTIONS
Any questions? email hello@lankyjeans.com or call FREE on 0800 1955 051
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We’re always here to answer any queries you might have. We hope the Questions and Answers below might help as well.

Q: When will I get my order?
A: We quote 5-7 working days for all of our UK deliveries.
This is because, in order to keep our overheads low and to pass these savings on to you, many of our lines have to be ordered direct from the manufacturer.
Please allow up to 14 days for delivery to EU addresses and longer for shipments to North America.

Q: When I get a pre-paid Returns Bag, what do I do with it?
A: We currently use the “My Hermes” service for returns. Simply package up the jeans and drop them off at any of a number of participating venues (typically newsagents, 24hr garages etc.). Find your local venues by clicking here and entering your postcode in the search box on the My Hermes Parcelshop homepage.

Q: Why do you only stock Lee, Wrangler, Hudson, Mish Mash, KAM and Silver jeans?
A: We’re very selective about our stock. We believe that these brands offer the best quality and fit at a range of prices to suit all tastes and budgets. Please click here to read our Customer Testimonials.

Q: How do I return something? CLICK HERE FOR RETURNS INFORMATION
A: Returns for UK customers are free. Unfortunately, the cost of shipping means we are unable to provide this service for our EU customers. However, if you do live in the EU and want to return something, please get the goods back to us, and we will refund returns postage in the form of a discount code redeemable against any future purchase. Please click here for more detailed information.
For information on your rights and ours, please click through to the Consumer Contracts Regulations (the UK Distance Selling Regulations no longer apply as of 13th June 2014).

Q: Do you have a newsletter?
A: Yes. Join now, and we’ll add you to our list. From time to time we send out news from the world of Lanky Jeans, as well as exclusive offers for subscribers.

Q: Can I buy Lanky Jeans Co. gift vouchers?
A: Yes, to the value of £5, £10 or £25. Click here for more information.
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